Returns & Exchanges
At Something Went Wrong, we understand that tech doesn't always go as planned, which is why we offer a 30-day hassle-free return window for all electronics. Whether your device has a glitch or you simply changed your mind, we are here to make the replacement or refund process as smooth as possible.
Initiate Your Request
Log into your account portal or use our guest lookup tool to select the item you wish to return and receive a unique Return Merchandise Authorization (RMA) number.
Package Your Device
Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund and avoid any restocking fees.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Quality Inspection & Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing